FREQUENTLY ASKED QUESTIONS
To ensure you receive the exact product you see in the picture, I recommend verifying the product description and specifications on the website. Additionally, check customer reviews and ratings for insights into product accuracy and quality. If you have any concerns, reaching out to Off Market Traders customer support team can provide further clarification and assurance.
To view your sales receipt, log in to your Off Market Traders account and navigate to the "Order History" or "My Purchases" section. Here, you should be able to find and download your sales receipt for any past transactions. If you're unable to locate it, reach out to pronoord's customer support for assistance.
To return an item to Off Market Traders, follow these steps:
- Log in to your pronoord account.
- Navigate to the "Order History" or "My Purchases" section.
- Locate the order containing the item you wish to return.
- Select the option to initiate a return or contact Pronoord's customer support for return instructions.
- Follow the provided return instructions, which may include packaging the item securely and shipping it back to Pronoord.
- Ensure the item meets the return eligibility criteria, such as being in its original condition and within the return window.
- Once Pronoord receives the returned item and processes the return, you should receive a refund or exchange based on their return policy.
To ship your order with Off Market Traders, follow these steps:
Proceed to checkout: Once you've added all desired items to your cart, proceed to checkout.
Enter shipping details: Provide the accurate shipping address where you want your order delivered. Double-check this information to ensure it's correct.
Select shipping method: Choose from the available shipping options provided by Off Market Traders. This may include standard shipping, expedited shipping, or other options depending on your location and preferences.
Review order summary: Before completing your purchase, review the order summary to ensure all items, shipping method, and shipping address are correct.
Complete payment: Choose your preferred payment method and complete the payment process to finalize your order.
Track your shipment: Once your order has been processed and shipped, Off Market Traders may provide a tracking number. You can use this tracking number to monitor the status and location of your shipment.
