At Pronoord Ecommerce, we prioritize your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward refunds and return policy, detailed as follows:

1. Eligibility:

a. Refunds: Refunds are applicable for eligible products within 7 days from the date of delivery.

b. Returns: Returns are accepted for products meeting our return criteria within 7 days from the date of delivery.

2. Refund Process:

a. Initiating a Refund: To request a refund, please contact our customer support team within 7 days of delivery with your order details.

b. Refund Approval: Once your request is received and reviewed, we will notify you of the approval or rejection of your refund.

c. Refund Method: Approved refunds will be processed via the original payment method used for the purchase within a reasonable timeframe.

3. Return Process:

a. Initiating a Return: To initiate a return, please contact our customer support team within 7 days of delivery to receive a return authorization and instructions.

b. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

c. Return Condition: Returned products must be unused, in their original packaging, and with all tags attached to be eligible for a refund or exchange.

4. Non-Returnable Items:

Certain items are not eligible for return or refund, including but not limited to:

  • Personalized or customized items
  • Perishable goods
  • Digital downloads
  • Intimate or sanitary goods

5. Damaged or Defective Products:

a. Damaged Products: If you receive a damaged or defective product, please contact us immediately with photos of the damage for assistance.

b. Replacement: We will provide a replacement for damaged or defective products, subject to availability, or issue a refund if a replacement is not possible.

6. Contact Us:

If you have any questions or concerns regarding our refunds and return policy, please contact us at contact@pronoord.com. Our customer support team is here to assist you.

7. Policy Updates:

We reserve the right to update or modify our refunds and return policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase on Pronoord Ecommerce, you agree to abide by the terms and conditions of our refunds and return policy.